Mercure Birmingham West Hotel

We stayed in a twin room, very comfy beds, absolutely excellent shower, good toilettries provided too in the big pump bottles which is great for the environment. Very large carpark so we always got a space, perfect. Breakfast was fantastic and great value (booked as a deal). Location excellent, just off the M5. I used the gym a couple of times, which was a good size, always got on the equipment I wanted and it had a good selection.

Room was comfortable & the instructions given on check-in were informative & easy to use/understand. Breakfast was good (see below for further explanation on this area).

Great hotel highly recommend. Every area reception, restaurant & bar so friendly and efficient. Rooms were lovely and clean beds really comfortable. We use the spa facilities, lovely lady was doing aqua aerobics ( every monday at 1pm ) including us into her workout, very knowledgeable Yoga instructor too. Steam and sauna rooms clean, love you can see through the skyline while swimming. All Gym and leisure area was spotlessly clean.

Easy check in, staff were always friendly on the front desk. We also liked the fact extra coffee sachets for the room were provided at Reception. Good location as easy walk to Kenrick Park tram stop to get the tram towards Town Hall. Breakfast, we saw no fried eggs at the buffet area, we asked if fried eggs were available and the kitchen made them fresh for us - no issues at all. Wellness facilities, very good, one of the strongest saunas for heat we have experienced.

the staff on arrival where very good helpful the room was above what we expected really enjoyed our stay would definitely use again it was real home from home ,obviously caters for longer stay customers, even had iron and board ,hairdryer ,the bathroom was spotless ,tv and kettle which for 1 night stay is essential to us ,everything you could want for relaxing stay ,we didn't use the restaurant or gym facilities but all looked well maintained and clean