Mercure Birmingham West Hotel
Vad gästerna säger
Staff friendly, lots of facilities on site to use.
Vicki
juli 2024
Room was comfortable & the instructions given on check-in were informative & easy to use/understand. Breakfast was good (see below for further explanation on this area).
Phe_xx
januari 2025
Easy check in, staff were always friendly on the front desk. We also liked the fact extra coffee sachets for the room were provided at Reception. Good location as easy walk to Kenrick Park tram stop to get the tram towards Town Hall. Breakfast, we saw no fried eggs at the buffet area, we asked if fried eggs were available and the kitchen made them fresh for us - no issues at all. Wellness facilities, very good, one of the strongest saunas for heat we have experienced.
Mikejco
december 2024
the staff on arrival where very good helpful the room was above what we expected really enjoyed our stay would definitely use again it was real home from home ,obviously caters for longer stay customers, even had iron and board ,hairdryer ,the bathroom was spotless ,tv and kettle which for 1 night stay is essential to us ,everything you could want for relaxing stay ,we didn't use the restaurant or gym facilities but all looked well maintained and clean
Angela
december 2024
Nice location
Jodanna
november 2024
The staff and how clean the hotel was on the inside. The interior of the hotel, including the room, is beautiful, modern, and clean. The breakfast was above average and had a good selection. The room was warm and comfortable. Enjoyed spa
Janet
september 2024
The staff were delightful. Mairita on reception was particularly helpful, she went above and beyond to make my stay pleasant. The rooms are spacious and the beds comfortable. I was here for work and spent a fair amount of time in my room so made good use of the desk and fridge that were provided. The large carpark was good as I drive a sizeable vehicle.
Rebecca
september 2024
Lovely hotel, staff were all so friendly and helpful - great first impressions when you walk in. Modern decor. Restaurant lovely to look at however we didn’t eat in, rooms were lovely and cold from air conditioning, can alter to heating if you wanted to - not stuffy at all on a hot day. We asked reception for a fan too this was no problem. Room service great. Outdoor seating was a nice touch, reception area had a lovely ambiance. Room was very clean. Swimming pool and spa facilities were our favourite part. Kept lovely and clean and included with price of hotel, so pleased with our stay will be returning.
Courtney
augusti 2024
Receptionist upgraded my room to one near the entrance, restaurant etc when she heard I have difficulty walking. The room was amazing...clean ,spacious, cool(it was August and hot), and nothing was too much trouble for the receptionist when I asked for help...she came to car to help me get my luggage and checked if room had a shower as I cannot get in/out of bath. All staff were very helpful friendly and willing to chat a bit about themselves when asked....fantastic in these days of increasingly robotic technology.
Erica
september 2024
Quiet and clean 10 mon walk ftom tram stop metro
Christopher
december 2023
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